Terms and Conditions

Welcome to EZE Medical Billing Services. These Terms and Conditions (“Terms”) govern your access to and use of the website located at https://ezemedbills.com (the “Website”) and any information, forms, content, or services made available through it.

By accessing, browsing, or using this Website, or by submitting any enquiry through it, you confirm that you have read, understood, and agreed to be bound by these Terms. If you do not agree with any part of these Terms, please stop using the Website.

1. About Us

EZE Medical Billing Services (“EZE Medical Billing Services”, “we”, “us”, or “our”) is a medical billing and Revenue Cycle Management company based in Albuquerque, New Mexico, serving physicians, clinics, hospitals, DMEPOS suppliers, behavioral health providers, and other healthcare organizations across New Mexico and the United States.

Address: 11100 Apache Avenue NE, Albuquerque, NM 87112, USA Email: info@ezemedbills.com Phone: +1 505-903-2759

2. Eligibility and Intended Audience

This Website is intended for healthcare providers, practice administrators, and business users who are at least eighteen years of age and legally capable of entering into a binding agreement. The Website is not directed at patients seeking medical advice or at children.

If you are a patient with a question about a bill, a claim, or your medical records, please contact your healthcare provider directly. We process claims on behalf of provider practices and cannot discuss patient accounts without authorisation from the provider.

3. Use of the Website

You agree to use this Website only for lawful purposes. You must not:

Use the Website in a way that breaches any applicable local, state, federal, or international law
Attempt to gain unauthorised access to our servers, systems, databases, or any account
Introduce viruses, malware, trojans, or any other harmful code
Use automated scripts, bots, crawlers, or scrapers to extract content or data without our written permission
Copy, reproduce, republish, resell, or redistribute any part of the Website content for commercial purposes
Submit false, misleading, or fraudulent information through any form
Interfere with the normal operation, security, or performance of the Website
Submit Protected Health Information, patient identifiers, insurance ID numbers, or medical records through public website forms or social media messages

We reserve the right to restrict or terminate access to the Website for any user who breaches these Terms.

4. Services and Engagement Terms

The service pages on this Website describe the categories of work we perform, including Revenue Cycle Management, credentialing, medical licensing, workers compensation billing, auto injury billing, durable medical equipment billing, document management, healthcare software consultation, and specialty billing services.

Website content is provided for general information and marketing purposes only. It is not an offer, a quote, or a contract.

Any actual engagement between you and EZE Medical Billing Services is governed by a separate written service agreement, along with a Business Associate Agreement (BAA) where Protected Health Information is involved. In the event of any conflict between these Terms and a signed service agreement, the signed service agreement takes precedence for the services covered by it.

Pricing, service scope, turnaround times, reporting frequency, and termination terms are defined in that service agreement and may vary based on practice size, specialty, claim volume, and payer mix.

5. Free Consultation and Billing Audit

We offer a free consultation and a free billing audit to prospective clients. Please note:

Submitting a consultation or audit request does not create a client relationship or any contractual obligation on either side.
Any observations, estimates, benchmarks, or recovery projections shared during a consultation are preliminary and based on the limited information provided at that stage.
A free audit does not constitute a legal, compliance, tax, or coding certification opinion.
We may decline to work with any practice at our discretion.

6. Accuracy of Information You Provide

You are responsible for ensuring that any information you submit to us is accurate, current, and complete. If we begin providing services, you remain responsible for the accuracy of clinical documentation, provider credentials, payer contracts, patient demographics, and any data supplied to us or entered into your practice management system.

We are not liable for claim denials, delays, underpayments, or compliance issues that result from incorrect, incomplete, or late information provided by you or your staff, or from documentation errors made at the point of care.

7. No Guarantee of Results

Performance figures shown on this Website, including clean claim rate, first pass acceptance rate, denial recovery rate, and reimbursement timelines, reflect our historical averages across accounts. They are illustrative and do not constitute a promise, warranty, or guarantee of the results your practice will achieve.

Actual outcomes depend on factors outside our control, including payer behaviour, plan policies, coding accuracy at the provider level, contract rates, credentialing status, patient eligibility, and regulatory changes.

8. Not Legal, Medical, or Financial Advice

Content published on this Website, including blogs, case studies, FAQs, and service pages, is provided for general informational purposes only. It does not constitute legal advice, medical advice, coding certification, tax advice, or financial advice. You should consult a qualified attorney, certified coder, or financial professional before acting on any information found here.

9. Compliance and Confidentiality

We operate as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA) when handling Protected Health Information for our clients. We sign a Business Associate Agreement with every client, apply the minimum necessary standard, use encrypted transmission and secure storage, and train our workforce on HIPAA obligations.

Clients are responsible for maintaining their own compliance obligations as covered entities, including patient consent, notices of privacy practices, clinical documentation standards, and any credentialing or licensure requirements applicable to their practice.

Full details of how we handle information are set out in our Privacy Policy at https://ezemedbills.com/privacy-policy/, which forms part of these Terms.

10. Intellectual Property

All content on this Website, including text, graphics, logos, icons, images, layout, page design, service descriptions, case studies, blog articles, and software, is the property of EZE Medical Billing Services or its licensors and is protected by United States and international copyright and trademark laws.

You may view and print pages for your own internal, non commercial reference. Any other use, including reproduction, modification, distribution, publication, or use of our name or logo, requires our prior written consent.

Third party trademarks, payer logos, and software names displayed on the Website belong to their respective owners and are shown only to indicate the payers and platforms we work with. Their display does not imply endorsement, partnership, or affiliation unless expressly stated.

11. Third Party Links and Platforms

The Website may contain links to third party websites, payer portals, software platforms, and social media pages, including our Instagram and LinkedIn profiles. These links are provided for convenience only. We do not control and are not responsible for the content, accuracy, availability, security, or privacy practices of any third party site. Accessing them is at your own risk.

12. Communications and Consent

By submitting a form, calling us, or emailing us, you consent to being contacted by EZE Medical Billing Services by email, phone, SMS, or WhatsApp in relation to your enquiry. Message and data rates may apply. You may opt out of marketing communications at any time through the unsubscribe link in our emails or by writing to info@ezemedbills.com.

Email is not a fully secure channel. Please do not send Protected Health Information by ordinary email. We will provide a secure transfer method once the appropriate agreements are in place.

13. Website Availability

We aim to keep the Website available and functioning correctly, but we do not guarantee uninterrupted or error free access. The Website may be unavailable during maintenance, updates, hosting issues, or events outside our control. We may modify, suspend, or discontinue any part of the Website at any time without notice.

14. Disclaimer of Warranties

The Website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, accuracy, or non infringement.

We do not warrant that the Website will be free of errors, viruses, or harmful components, or that the information published on it is complete or current at all times.

15. Limitation of Liability

To the maximum extent permitted by law, EZE Medical Billing Services, its owners, directors, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of revenue, loss of profits, loss of data, business interruption, or reputational harm, arising from your use of or inability to use the Website.

Where liability cannot be excluded, our total aggregate liability arising out of the Website shall not exceed one hundred United States dollars. Liability connected to contracted services is governed by the limitation clause in the applicable signed service agreement.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

16. Indemnity

You agree to indemnify and hold harmless EZE Medical Billing Services and its personnel from any claims, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising from your breach of these Terms, your misuse of the Website, or your violation of any law or third party right.

17. Termination

We may suspend or terminate your access to the Website at any time, without notice, if we believe you have breached these Terms or engaged in conduct that is harmful to us, our clients, or other users. Sections relating to intellectual property, disclaimers, limitation of liability, indemnity, and governing law survive termination.

18. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of New Mexico and applicable federal laws of the United States, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Website shall be subject to the exclusive jurisdiction of the state and federal courts located in Bernalillo County, New Mexico.

19. Severability and Waiver

If any provision of these Terms is found to be unenforceable, that provision will be limited or removed to the minimum extent necessary and the remaining provisions will continue in full force. Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

20. Changes to These Terms

We may revise these Terms from time to time to reflect changes in our services, technology, or legal requirements. The updated version will be posted on this page with a new “Last Updated” date. Your continued use of the Website after any change means you accept the revised Terms.

21. Contact Us

For any questions about these Terms and Conditions, contact us:

EZE Medical Billing Services 11100 Apache Avenue NE, Albuquerque, NM 87112, USA Email: info@ezemedbills.com Phone: +1 505-903-2759 Website: https://ezemedbills.com